Q: How do I schedule an appointment?

1. Make a payment for a session here.
2. Email me at support @ sarahwhitelife . com your top 3-5 appointment time choices. You must choose dates that are a full week out from the day that you make your payment (if you make a payment on a Monday, the dates you can pick would be from 7 full days out, so starting the following Tuesday).
3. I will respond within 2 business days of your purchase with more details on our session through a “Session Scheduling and Agreement” email.


Q: I can’t do a time on your calendar, are there others?

Yes. I do offer times outside of my calendar. I can often arrange for afternoon, evening, or weekend sessions (but not early morning sessions). You may inquire once pre-payment regarding a time outside of my calendar. After that I’d request you to make a payment and we will find a time that works for us both. I’ve always been able to find a time that works but in the event that we can’t I will provide a refund.

Q: What time zone do you schedule in?

I live in New York City all times are in the Eastern Time Zone. Please do the appropriate math to calculate the time that correlates to where you live.

Q: How far out do you book?

I book 8 days out for new clients.


Q: I want a rush session.

Okay! Rush sessions are twice my regular amount. If you want a rush session, pay for two sessions and send an email to sarah@sarahwhitetherapy.com indicating that you want a rush session and your availability within the next 48 hours. Please send me at least 6 possible times and/or time windows that work for you. I will then respond with an “Appointment Confirmation” email to one of the time slots you have suggested. Once this email is sent, no refund will be issued. If we are unable to figure out a session time within the next 48 hours that works for both of us, then I will issue a full refund.


Q: What happens once I pay for a session?

You will receive a payment receipt email and you can email me immediately with your desired time slots. I will follow up within 2 business days with your full “Session Details and Agreement” sent to you via email.


Q: What if I need help now?

Please call 911 or a licensed health professional. I am not equipped or trained to deal with immediate or emergency needs.


Q: What is your cancellation policy?

If you decide to cancel your session and do not want to reschedule, I will refund you 50%. You can cancel up to 72 hours before your session. If you cancel within 72 hours of your session, no refund will be issued.

If you cannot make your scheduled appointment and want to change your appointment time and date, you may do so free of charge as long as it is not within one week of your session date. If it is within one week of your session, you will need to pay a $100 rescheduling fee. You can make that payment here.


Q: What is your return policy?

I have a no return policy. Please make a payment only if you are 100% sure you want a session with me. You have a year from the date you made your payment to schedule your appointment.


Q: What happens if I miss a session?

As with any professional, if you miss your scheduled consultation time it will be considered a missed and forfeited session.


Q: Can I get a refund after a session if I didn’t like it?

No. (And btw, no one has ever requested one 😉 )