Q: What’s your schedule?
Please view my online schedule here: http://www.supersaas.com/schedule/Sarah_White_Therapy/One_Hour_Session
Q: Why won’t it let me make a reservation?
First, you need to make a payment here. Then you will receive your password that allows you to reserve an available slot.
Q: What time zone do you schedule in?
I live in New York City and my online calendar is in the Eastern Time Zone. Please do the appropriate math to calculate the time that correlates to where you live.
Q: How far out do you book?
Please view my schedule linked to above.
Q: I want a rush session.
Okay! Rush sessions are twice my regular amount. If you want a rush session, pay for two sessions and send an email to firstname.lastname@example.org indicating that you want a rush session and your availability within the next 72 hours. Please send me at least 6 possible times and/or time windows that work for you. I will then respond with an “Appointment Confirmation” email to one of the time slots you have suggested. Once this email is sent, no refund will be issued. If we are unable to figure out a session time within the next 72 hours that works for both of us, then I will issue a full refund.
Q: I want a time outside of your appointment calendar.
Scheduling outside of my available hours and a week or further ahead is $100. Please click here and select the $100 option. After you have paid please email me at email@example.com with your Transaction ID # and with six preferred dates and times, and I will get back to you asap. Hours that are extremely early or late also require an additional fee.
Q: What happens once I pay?
You will receive information in your receipt email so you can sign up for an available time slot in my calendar immediately. This will be followed within 5 business days by your “Session Details and Agreement” sent to you via email.
Q: What if I need help now?
Please call 911 or a licensed health professional. I am not equipped or trained to deal with immediate or emergency needs.
Q: What is your cancellation policy?
If you decide to cancel your session and do not want to reschedule, I will refund you 50%. You can cancel up to 72 hours before your session. If you cancel within 72 hours of your session, no refund will be issued.
If you cannot make your scheduled appointment and want to change your appointment time and date, you may do so free of charge as long as it is not within one week of your session date. If it is within one week of your session, you will need to pay a $100 rescheduling fee. You can make that payment on this page: http://sarahwhitelife.com/odds-n-ends/
Q: What is your return policy?
I have a NO RETURN policy. Please make a payment only if you are 100% sure you want a session with me. You have a year from the date you made your payment to schedule your appointment.
Q: What happens if I miss a session?
As with any professional, if you miss your scheduled consultation time it will be considered a missed and forfeited session.
Q: Can I get a refund after a session if I didn’t like it?